PRIVACY POLICY

Welcome to Usedemart.com (“Usedemart”, “we”, “our”, or “us”).

Usedemart is an online platform through which users may browse, purchase, sell, list, or otherwise transact in used, refurbished, pre-owned, surplus, or other second-hand materials and products, subject to the applicable terms and conditions of the Platform.

We respect your privacy and are committed to protecting your Personal Data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use www.usedemart.com, our applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent, we will obtain the required consent before processing your Personal Data for the relevant purpose.

This Privacy Policy should be read together with our Terms & Conditions, Refund/Cancellation Policy, Shipping/Delivery Policy, Cookie Policy, and other applicable policies published on the Platform.

Usedemart is operated by:

For privacy-related questions, requests, or complaints, you may contact us using the details provided in the “Contact Us” section of this Privacy Policy.

This Privacy Policy applies to Personal Data processed by us when you:

• Visit or browse www.usedemart.com;
• Create or use a Usedemart account;
• Search, view, compare, or enquire about products;
• Purchase used or refurbished products/materials;
• List or offer products/materials for sale, where such functionality is available;
• Place, modify, cancel, or track an order;
• Make or receive payments through the Platform;
• Contact our customer support team;
• Submit reviews, ratings, feedback, photographs, or other content;
• Subscribe to promotional communications;
• Interact with our emails, SMS, notifications, advertisements, or social-media pages; or
• Otherwise use any service provided through the Platform.

We collect information that you provide directly to us, information generated through your use of the Platform, and, where applicable, information received from third parties.

When you use our Platform, certain information may be collected automatically, including:

This information may be used to operate, secure, analyse, maintain, and improve the Platform.

Usedemart may use cookies, pixels, web beacons, local storage, and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain shopping cart/session information;
• Understand how users interact with the Platform;
• Improve website performance;
• Detect fraud and security threats;
• Analyse traffic and usage;
• Personalise certain content; and
• Support advertising and marketing activities, where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some Platform features.

Where required by applicable law, we will obtain the appropriate consent for non-essential cookies or similar technologies.

We may use Personal Data for the following purposes:

Depending on the circumstances and applicable law, we may process Personal Data based on:

• Your consent;
• The need to provide products or services requested by you;
• Compliance with applicable legal obligations;
• Legitimate and lawful business purposes, where permitted;
• Protection of our rights, users, Platform, and property; or
• Other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

We may share Personal Data where necessary with:

Usedemart provides access to used, refurbished, pre-owned, surplus, or similar products/materials.

Information relating to the condition, specifications, photographs, age, usage, warranty, or other characteristics of a product may be provided by Usedemart, sellers, suppliers, refurbishers, or other transaction participants.

Personal Data contained on any used or refurbished electronic device or storage media is a separate matter from the personal data collected through your use of the Platform.

If the Platform permits you to submit reviews, ratings, photographs, comments, listings, or other content, such information may be visible to other users depending on the functionality of the Platform.

You should avoid posting:

• Passwords;
• Financial account information;
• Government identification numbers;
• Private contact information;
• Confidential business information; or
• Personal information belonging to another person without appropriate permission.

We may use submitted content to operate, improve, promote, and administer the Platform, subject to applicable law and our Terms & Conditions.

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services;
• Maintaining transaction and business records;
• Customer support;
• Fraud prevention;
• Security;
• Legal and regulatory compliance;
• Resolving disputes;
• Establishing or defending legal claims.

When Personal Data is no longer required, we will delete, anonymise, or otherwise securely dispose of it, subject to applicable legal, regulatory, accounting, contractual, or legitimate business requirements.

We take reasonable technical, organisational, administrative, and physical security measures designed to protect Personal Data from unauthorised access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and risks involved, security measures may include:

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe that your account has been accessed without authorisation.

Subject to applicable law and relevant conditions, you may have rights regarding your Personal Data, including the right to:

• Obtain information about the processing of your Personal Data;
• Request access to Personal Data held by us;
• Request correction of inaccurate or incomplete Personal Data;
• Request deletion of Personal Data where permitted;
• Withdraw consent where processing is based on consent;
• Exercise applicable rights relating to your Personal Data;
• Raise a grievance or complaint regarding our processing of Personal Data.

Certain information may need to be retained where required by law or where a lawful basis for continued processing exists.

To exercise your rights, please contact us using the details provided below.

Where we process your Personal Data based on consent, you may withdraw your consent through the mechanism provided by us or by contacting us.

The withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that withdrawal of consent may affect our ability to provide certain services where the relevant Personal Data is necessary for those services.

You are responsible for providing accurate and complete information and for keeping your account information updated.

If you identify inaccurate or outdated Personal Data, you may request correction through your account or by contacting us.

Providing false, misleading, fraudulent, or unauthorised information may result in suspension or termination of your account and may lead to legal action where applicable.

The Platform may contain links to third-party websites, payment services, logistics providers, social-media platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend that you review the privacy policies of third parties before providing them with Personal Data.

The Platform is intended for persons who are legally capable of entering into contracts under applicable law.

We do not knowingly seek to collect Personal Data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided Personal Data to us in circumstances where such collection was not permitted, please contact us so that we can review and take appropriate action.

We may use third-party service providers whose infrastructure or personnel may be located outside India.

Where Personal Data is transferred or processed outside India, we will do so in accordance with applicable data protection and other relevant laws.

You may receive transactional communications necessary for the use of the Platform even if you have opted out of promotional communications.

You may opt out of promotional communications by:

• Clicking the unsubscribe option in applicable emails;
• Using the communication preference settings available on the Platform; or
• Contacting us using the details provided below.

Opting out of marketing communications will not necessarily stop essential service communications relating to your account, orders, payments, security, or other transactions.

If you have any concerns regarding our processing of your Personal Data, you may contact us.

We will review and respond to privacy-related requests and complaints in accordance with applicable law.

Where applicable, you may also have the right to approach the relevant regulatory authority or Data Protection Board in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;
• Changes to the Platform;
• Changes in technology;
• Changes in applicable laws or regulations;
• Changes in our data processing practices.

When we make material changes, we may provide an appropriate notice through the Platform or other suitable communication channels.

The updated Privacy Policy will become effective from the date stated at the beginning of the revised policy.

We encourage you to periodically review this page.

For questions, requests, complaints, or concerns relating to this Privacy Policy or your Personal Data, please contact: